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Terms of use 

1. General Information

 1.1 These terms of use outline the conditions for the use of the services Grace.Health, female health service on Facebook Messenger from GH Solutions AB (℅ Grace Health, Sankt Eriksgatan 46, 112 34 Stockholm, Sweden) (the “Company”).

 1.2 By accessing this website or the chatbot Grace.Health (the “service”, “chatbot”, “bot” or “Grace”), you accept these terms of use in full. Do not continue to use our services if you do not accept the terms of use. The Company does not and will not grant you any right to access or browse or to use our services without your willingness and ability to be bound by these terms.


2. Intellectual Property Rights

2.1 The Company reserves all ownership and intellectual property rights to the service and the bot. No rights or licenses, except as explicitly set out below, are transferred to you. 


3. Authorised use and access to the Service

3. 1. By accepting these terms and using the bot, you represent that you are at least 13 years old. If you are under 18 and/or have not reached the age of maturity according to your country’s law, your parent or legal guardian must accept these terms on your behalf.

3. 2. You may use the bot for the sole purpose of interacting with the service provided by the Company on the platform. 

3.3 Use of the Service and the bot requires internet connection and equipment such as mobile phone or tablet.

3.4. The following restrictions apply to you when using our services and/or bot: You may not modify, reverse engineer or otherwise alter the bot (except to the extent this is authorized by applicable law notwithstanding this limitation). You may not use the bot in any way prohibited by law, regulation, governmental order or decree; you may not use the bot to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; you may not use the bot to engage in activity that is false or misleading or that is harmful to you, others (including children), or the bot (e.g., transmitting viruses, communicating hate speech, or advocating violence against others); you may not use the bot to share inappropriate content, advertising, spam, spyware or malware; you may not use the bot to gain (or attempt to gain) unauthorized access to any service, data, account or network by any means, you may not infringe upon the rights of others; You may not use the bot anywhere other than the platform where it is made it available, unless the Company explicitly enabled such uses.


4. Warranty

4.1. You represent and warrant that, when using our services, you will comply with applicable law (including but not limited to laws on copyright) and respect the intellectual property rights of others. 

4.2. You agree not to upload, post, transmit, display, perform or distribute any content, information or other materials in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights, or rights of publicity or privacy, or in violation of any applicable law or regulation.


5. User content

5.1. “User Content” is any content, materials or information (including but not limited to, text, graphics, messages, photos, images,  and works of authorship kind), data, questions, comments, suggestions or other content, that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own, on, or through the services (such as messages), whether in connection with your use of the services or through the use of any third party websites or third party services or otherwise, and whether publicly posted or privately transmitted.

5.2. You hereby represent and warrant that you own all rights, title and interest in and to User Content or are otherwise authorized to grant the rights provided to the Company under this section. 

5.3 Subject to these terms of use, the owner of User Content retains any and all Rights that may exist in such User Content. 

5.4. You grant the Company the right to use User Content as necessary for the Company to provide its service to you. 

5.5. Further, you grant the Company, a royalty-free, perpetual, irrevocable, sublicensable, assignable, non-exclusive right (including any moral rights) and license to use the User Content in anonymised or aggregated form for commercial and research purposes.  Such right include the right to reproduce, modify, publish, translate, transmit, create derivative works from, distribute, derive revenue or other remuneration from, perform, and otherwise use any such User Content (in whole or in part without the use of your name) worldwide and/or to incorporate the User Content in other works in any form, media, or technology. Note that we respect your integrity and will not use the User Content in any way that may identify you as an individual.

5.6. We are not responsible for maintaining a copy of any User Content we remove from our services, and we are not liable for any loss you incur in the event that User Content you post or transmit to our services is removed.

5.7. The Company reserves the right to (i) remove, suspend, edit or modify any User Content in its sole discretion at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content or if the Company is concerned that you may have violated these terms) and (ii) to remove, suspend or block any User Content. The company also reserves the right to access, read, preserve, and disclose any information as the Company reasonably believes is necessary to (i) comply with applicable law, regulation, legal process or governmental request, (ii) enforce these terms, including investigation of potential violations thereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of the Company and its products, its users and the public.

5.8. The Company disclaim any duty to monitor User Content, unless such obligation is provided under mandatory law, and specifically disclaims any responsibility or liability for the information provided herein. Under no circumstances will the Company be liable in any way for any User Content, including, but not limited to errors or omissions in any User Content, or for any loss or damage of any incurred as a result of the use of any User Content through our services.

5.9. The Company stores possible conversations with you in order to improve the services it provides to the users. The data is non-identifiable based on our data storage structure. We only use this data without the User’s personal data and on a statistical level.


6. Termination

6.1. If the Company believes that you are making unauthorized use of the bot or that you are in violation of these terms, it may suspend or terminate your access to the services without any notice. This may result in a loss of your data. You may cease your use of the service or bot at any time. 


7. Changes

7.1. The Company reserves all right to make amendments to the bot, the services and to these terms of use. Amendments to the terms of use will be made available on the website. 


8. Export Control

8.1. The bot may be subject to international technology control or export laws and regulations. You must comply with applicable domestic and international export laws and regulations that apply to your use of the bot.


9. Entire Agreement 

9.1. This agreement and any applicable privacy policy are the entire agreement between you and GH Solutions AB.


10 Disclaimer of warranty

10.1. The chatbot Grace does not provide medical advice. The chatbot should not be used in medical emergencies and does not support emergency calls.

10.2. Further, the bot and the service accessed via the bot are provided “as is” and “as available”. The company gives no express warranties, guarantees, or conditions in relation to the bot. To the extent permitted under your local laws, the company excludes any implied warranties or conditions, including those of merchantability, quality, performance, fitness for a particular purpose and non-infringement.


11.  Liability

11.1 This agreement describes certain legal rights. You may have other rights under the laws of your state or country. This agreement doesn’t change your rights under the laws of your state or country if such laws don’t permit it to do so.

11.2 To the fullest extent permitted under mandatory law, the Company’s liability in relation to the service and the bot is limited in accordance with this section 11. The Company is liable only for direct damages up to the amount you paid for the bot or USD$1.00, whichever is higher. The Company is not liable for any consequential damages, lost profits, special, indirect or incidental damages. This limitation applies even if: a) the remedy doesn’t fully compensate you for your losses, or b)the Company knew or should have known about the possibility of the damages.


12. Governing law and dispute resolution

12.1. These terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law rules.

12.2. Any dispute, controversy or claim arising out of or in connection with these Terms of Use, or the breach, termination or invalidity thereof, shall be finally settled by the Swedish courts, with the District Court of Stockholm as the first instance, unless otherwise provided by mandatory law.

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